PRIVACY COMPLAINTS AND ACCESS REQUESTS

Investigating and handling complaints and access requests effectively and according to the law is more important than ever. Ensure you follow the right steps to meet customer expectations.

Whether it is assistance with a single access request or complaint, or how to create a step-by-step process for your staff, our team works with your organization to ensure you can be responsive in line with growing expectations from customers and other stakeholders. It is important to design IT systems so that access requests can be resolved efficiently and to train staff to understand what rights individuals have in the markets where you operate.

We can also get hands-on in creating internal processes to track and resolve privacy cases or advise on which of the many off-the-shelf privacy automation solutions could be suitable for your organization.